WhatsApp functionality available on Mogli SMS, a native Salesforce app

Announcing Mogli SMS Version 4

Posted Posted in About, Client Educational, Features, Mogli SMS, News

Mogli SMS Version 4 Release! We are very excited to announce the release of Mogli SMS Version 4 to our clients! This version of our app includes: NEW FEATURES Now supporting SMS from all Standard and Custom Objects – Previously, we supported sending strictly from the Contact and Lead objects. Now, you’ll be able to send from any other Standard or Custom Objects in Salesforce! This includes 1:1 conversations, bulk messages, and surveys. Communities – Community users can now also utilize Mogli SMS! Person Accounts – Connect with text on Person Accounts with Mogli SMS! Available with 1:1, bulk messages, and surveys. WhatsApp functionality – We’ve leveraged WhatsApp […]

Group of 5 people texting, casually on their cell phones. Add value with SMS.

How to Add Value with SMS

Posted Posted in About, Features, Mogli SMS

In a previous post, we listed our Top 5 Tips for Successful SMS Communication. One of those recommendations was to add value to the customer. But what does this look like? According to Webster, value can be defined as “a fair return or equivalent of goods, services, or money for something exchanged.” In exchange for a customer trusting you with their personal phone number, they are expecting something fair in return. Read on for some real world examples on how to add value with SMS messages. Last Minute Parking Update A last minute venue change usually meant a sign hung […]

Announcing Mogli SMS 3.90

Announcing Mogli 3.90!

Posted Leave a commentPosted in About, Features, Mogli SMS, Uncategorized

We’re excited to be announcing Mogli 3.90! The release includes an updated look along with brand new features in conversation view. User-specified text and bubble colors In the Mogli conversation view, each user can set their own bubble colors. This makes it easier to visually see when different users have texted a contact or lead. Each user can choose their own color from the settings gear at the top of the Mogli conversation view. Avatars for Contacts and Leads Personalize the conversation view even further by adding an avatar for contacts and leads. The default for the avatar bubble is […]

Salesforce native app

Why being a native Salesforce app matters

Posted Leave a commentPosted in About, Features, Mogli SMS

Here at Mogli SMS we are very proud to be a native Salesforce app. But what exactly does that mean? And why does that give us a competitive edge? Read on to learn more about why being a native app matters. Mogli SMS was built on top of Salesforce. Meaning Salesforce is what we know and work on everyday ourselves. Therefore our app looks similar to the rest of your CRM because it’s built directly on top of Salesforce.    Secure & Stable As a whole, Salesforce is stable, and is not often down for maintenance or interruptions. As long as […]

SMS Compliance.

The Opt-Ins and Opt-Outs of SMS Compliance

Posted Leave a commentPosted in About, Features, Mogli SMS, Resources, Solutions

The Legalities of SMS Compliance There are a few terms of importance when it comes to SMS compliance. The TCPA, Telephone Consumer Protection Act sets limits telephone solicitations and use of automated equipment. This law, put into effect in the early 90’s, allows consumers to bring suit in court for damages up to $500 for each violation. On the other hand the CTIA, Cellular Telecommunications and Internet Association, promotes the industry’s voluntary best practices while protecting consumers from unwanted messages. It is due to the continued, stringent regulation of text messaging through the TCPA and CTIA, texting is a trusted source […]

Two students, back to back, texting, on computers. Higher ed case study, Colorado Christian University.

Case Study: Colorado Christian University

Posted Leave a commentPosted in Client Educational, Clients, Features, Mogli SMS, Resources

In this higher ed case study, the focus will be on allowing technology work for the student. Technology should, after all, make the gathering and input of data easier. It should also add value to the student, not just the higher ed institution using text messaging. Our use of technology increases each day and consequently students’ handwriting has become increasingly illegible. Thus, less emphasis is  now put on handwritten work. We now rely on our use of technology to gather information. By simplifying the data gathering process, Colorado Christian University was able to improve their inquiry card process. SMS Higher Ed Case […]

Higher ed case study: TWU, student walking and texting

Case Study: Trinity Western University

Posted Leave a commentPosted in Client Educational, Clients Non-Profit, Features, Mogli SMS

Before diving into this case study, a quick note about Mogli SMS. Mogli SMS is a native Salesforce app, which has large implications. Most importantly to note, Mogli SMS runs entirely inside of Salesforce. Because Mogli SMS functions directly inside of Salesforce, anything is possible. We often recommend to our clients not to text out clickable survey links over text message. Why? Response rates are extremely low. Knowing this, let’s take a look at how one of our higher ed client case studies to see how they used Mogli SMS to improve student survey completions. SMS Higher Ed Case Study: Trinity Western […]

Image of many different people, connected by technology for non-profits

Mogli SMS and Non-Profits

Posted Leave a commentPosted in Clients, Features, Mogli SMS

“You get us.”  We hear this all the time from our social venture and non-profit partners, because Mogli SMS was originally built for domestic and global impact organizations.  Non-profits push the limits of convention and we have worked tenaciously to match their needs. Since 2011 and 160 projects around the globe, our goal has been to empower our non-profits with strategy and technology to do more of what matters. Our experience taught us to quickly understand and deploy appropriate technology within unique and challenging environments. So whether it’s about team efficiency or real time impact measurement, Mogli has your back. We know you have […]