Mogli SMS Ignite Session Rap

Posted Posted in Mogli SMS

At the 2019 Partner Summit in San Diego, California, Mogli rocked the Ignite Session. Malorie Leogrande, CSM (on rap) and Rob Blatchley, VP of Product (on slides) take 5 minutes to share how Mogli SMS makes a great partner. Be sure to check out the video recording of the rap, and feel free to rap along. Mogli SMS Ignite Session Rap Mogli SMS Ignite Session Rap Lyrics Now this is a story all about how I came to stand right where I am now Got T-minus 5 to profess – I’ll tell you how I became a part of the […]

Group of 5 people texting, casually on their cell phones. Add value with SMS.

How to Add Value with SMS

Posted Posted in About, Features, Mogli SMS

In a previous post, we listed our Top 5 Tips for Successful SMS Communication. One of those recommendations was to add value to the customer. But what does this look like? According to Webster, value can be defined as “a fair return or equivalent of goods, services, or money for something exchanged.” In exchange for a customer trusting you with their personal phone number, they are expecting something fair in return. Read on for some real world examples on how to add value with SMS messages. Last Minute Parking Update A last minute venue change usually meant a sign hung […]

Boston Children's Theatre BCT logo with stars.

Nonprofit Client Highlight: Boston Children’s Theatre

Posted Posted in About, Clients, Clients Non-Profit, Mogli SMS

For more than 60 years, Boston Children’s Theatre has set the stage for more than one million children to learn, study, and participate in a variety of theatrical performances. Students have the opportunity to embrace and experience all phases of production, from performance to props. Executive Director, Toby Schine, knows that in order to streamline rehearsals, classes, and programs, communication with parents is key. So he contacted Mogli SMS in the fall of 2018 with the aim of finding a reliable, affordable texting solution within Salesforce to better engage with parents. “Mogli has enabled us to communicate quickly and effectively […]

Nonprofit client highlight: The Source

Nonprofit Client Highlight: The SOURCE

Posted Leave a commentPosted in About, Clients, Clients Non-Profit, Mogli SMS

In this nonprofit client highlight, learn about how The SOURCE is working towards improving employee retention. One person at a time. The SOURCE is an employee support organization based out of Grand Rapids, Michigan. Originally born out of a need for childcare services, local manufacturers came together to work out a solution to increase productivity and reduce turnover. Their goal? To return value to employer partners in tangible ways. By working with local organizations and businesses, The SOURCE is able to provide support to a workforce that often struggles outside of work. Educational classes, legal assistance, health resources, and many […]

Nonprofit client highlight: Orlando Shakes Theater

Nonprofit Client Highlight: Orlando Shakes

Posted Leave a commentPosted in About, Clients, Clients Non-Profit, Mogli SMS

Since 1989, Orlando Shakes has produced countless classic and contemporary plays for Floridians and visitors alike. Their 30-year legacy is sustained by their exceptional productions and educational programs, garnering the national acclaim of The Wall Street Journal. Like most performing arts nonprofits, the theater relies on establishing trust and transparency amongst their patrons and donors.  Other than providing an unparalleled entertainment experience, they strongly value honesty and communication. So, the folks at Orlando Shakes reached out to the Mogli SMS team, with the hopes of finding a Salesforce-compatible texting tool to communicate with their patrons and donors more efficiently. Most […]

Announcing Mogli SMS 3.90

Announcing Mogli 3.90!

Posted Leave a commentPosted in About, Features, Mogli SMS, Uncategorized

We’re excited to be announcing Mogli 3.90! The release includes an updated look along with brand new features in conversation view. User-specified text and bubble colors In the Mogli conversation view, each user can set their own bubble colors. This makes it easier to visually see when different users have texted a contact or lead. Each user can choose their own color from the settings gear at the top of the Mogli conversation view. Avatars for Contacts and Leads Personalize the conversation view even further by adding an avatar for contacts and leads. The default for the avatar bubble is […]

SMS financial services

Mogli SMS and Financial Services

Posted Leave a commentPosted in About, Client Educational, Mogli SMS, Resources

Text messaging has become a very trusted form of communication in our society. In fact, when it comes to customer support or promotional offers, most of us prefer to be contacted via SMS. Text messaging continues to have high open, read, and response rates. By adding value to the messages customers receive, companies build trust through SMS communication. Meeting the customer where they are The financial services industry has been improving consumer relations by communicating with their customers via SMS. More than 50% of customers prefer to be contacted via text than any other channel. SMS is more convenient to […]

Salesforce native app

Why being a native Salesforce app matters

Posted Leave a commentPosted in About, Features, Mogli SMS

Here at Mogli SMS we are very proud to be a native Salesforce app. But what exactly does that mean? And why does that give us a competitive edge? Read on to learn more about why being a native app matters. Mogli SMS was built on top of Salesforce. Meaning Salesforce is what we know and work on everyday ourselves. Therefore our app looks similar to the rest of your CRM because it’s built directly on top of Salesforce.    Secure & Stable As a whole, Salesforce is stable, and is not often down for maintenance or interruptions. As long as […]

Nonprofit client highlight: Bridges to Prosperity

Nonprofit Client Highlight: Bridges to Prosperity

Posted Leave a commentPosted in Clients, Clients Non-Profit, Mogli SMS

Bridges to Prosperity builds footbridges. Simple. Bridges to Prosperity builds connections in rural communities around the world, serving over a million people. Not so simple. In this nonprofit client highlight, learn about the worldwide impact a Denver based organization has on rural communities.   What is Bridges to Prosperity? B2P operates all around the globe in countries that lack infrastructure in rural areas, impacting communities that benefit the most. “Bridges to Prosperity envisions a world where poverty caused by rural isolation no longer exists. Rural isolation is a root cause of poverty, and we believe that connection is the foundation to […]

SMS Compliance.

The Opt-Ins and Opt-Outs of SMS Compliance

Posted Leave a commentPosted in About, Features, Mogli SMS, Resources, Solutions

The Legalities of SMS Compliance There are a few terms of importance when it comes to SMS compliance. The TCPA, Telephone Consumer Protection Act sets limits telephone solicitations and use of automated equipment. This law, put into effect in the early 90’s, allows consumers to bring suit in court for damages up to $500 for each violation. On the other hand the CTIA, Cellular Telecommunications and Internet Association, promotes the industry’s voluntary best practices while protecting consumers from unwanted messages. It is due to the continued, stringent regulation of text messaging through the TCPA and CTIA, texting is a trusted source […]

Two students, back to back, texting, on computers. Higher ed case study, Colorado Christian University.

Case Study: Colorado Christian University

Posted Leave a commentPosted in Client Educational, Clients, Features, Mogli SMS, Resources

In this higher ed case study, the focus will be on allowing technology work for the student. Technology should, after all, make the gathering and input of data easier. It should also add value to the student, not just the higher ed institution using text messaging. Our use of technology increases each day and consequently students’ handwriting has become increasingly illegible. Thus, less emphasis is  now put on handwritten work. We now rely on our use of technology to gather information. By simplifying the data gathering process, Colorado Christian University was able to improve their inquiry card process. SMS Higher Ed Case […]

Children in Honduras carrying wood. Proyecto Mirador Honduras

The Intersection of Artificial Intelligence (AI) and Helping Improve Lives in Honduras

Posted Leave a commentPosted in Clients, Clients Non-Profit, Mogli SMS

Since 2011, Proyecto Mirador has partnered with Mogli Technologies to move from a paper based systems to using a highly innovate, scalable non-profit bending technology to solve complex problems in Honduras. Together Proyecto Mirador and Mogli are doing everything from keeping staff safe, reducing carbon emissions, and helping improve the environment, health and lives of families using their stoves.  According to the World Bank, 68.5% of Hondurans live in poverty, on average incomes of less than $3.80 per day. One of the main obstacles to poverty reduction and sustainable development in Honduras is violence.  As of 2014 data, Honduras is one of the […]

Higher ed case study: TWU, student walking and texting

Case Study: Trinity Western University

Posted Leave a commentPosted in Client Educational, Clients Non-Profit, Features, Mogli SMS

Before diving into this case study, a quick note about Mogli SMS. Mogli SMS is a native Salesforce app, which has large implications. Most importantly to note, Mogli SMS runs entirely inside of Salesforce. Because Mogli SMS functions directly inside of Salesforce, anything is possible. We often recommend to our clients not to text out clickable survey links over text message. Why? Response rates are extremely low. Knowing this, let’s take a look at how one of our higher ed client case studies to see how they used Mogli SMS to improve student survey completions. SMS Higher Ed Case Study: Trinity Western […]

SMS higher ed

Mogli SMS and Higher Ed

Posted Leave a commentPosted in Client Educational, Clients, Clients Non-Profit, Mogli SMS

     Here at Mogli SMS we are very proud of the work we accomplish with our higher education clients. By working with admissions counselors, recruitment officers, and outreach directors we’ve experienced the positive results text messaging can have.  Thanks to student responsiveness when it comes to text messages, our clients see open rates of 98% and response rates around 45%. Text messaging is a powerful tool with endless versatility. Considering about 81% of Americans use SMS to communicate every day, text messaging is the best way to reach current and potential students.      The use of mobile phones has skyrocketed in the […]

5 Tips for successfully implementing SMS

Our Top 5 Tips for Successful SMS Communication

Posted Leave a commentPosted in Mogli SMS

Now that you’ve implemented great technology into your organization, and you’ve downloaded Mogli SMS from the Salesforce AppExchange, you’re ready to start texting your constituents. You’ve got the technology, but how do you implement it successfully? From our experience, we’ve seen successful organizations utilize the following 5 tips before making an ask from their recipients:   Step 1: Build a relationship You appreciate your customers. But is the feeling mutual?? Before you begin text messaging with them, make sure they’ll benefit from your correspondence. Build a relationship with them. The very first thing you should do for your customer is to […]

Man on mountain bike texting.

GSM, UTF-8, Character limits … oh my!

Posted Leave a commentPosted in Mogli SMS

Say what? Whether you know these terms like the back of your freckled hand, or have never heard of them before, you may not understand their relevance to SMS messaging. Put simply, these standards and character sets determine the number of characters that are sent within a single SMS message. Most mobile networks use the GSM standard, which limits a standard text message to the GSM character set. Using GSM, a single SMS can contain up to 160 characters. However, the characters must be part of the so-called 7-bit default alphabet as specified by GSM 3.38 character set. Using any […]

Image of many different people, connected by technology for non-profits

Mogli SMS and Non-Profits

Posted Leave a commentPosted in Clients, Features, Mogli SMS

“You get us.”  We hear this all the time from our social venture and non-profit partners, because Mogli SMS was originally built for domestic and global impact organizations.  Non-profits push the limits of convention and we have worked tenaciously to match their needs. Since 2011 and 160 projects around the globe, our goal has been to empower our non-profits with strategy and technology to do more of what matters. Our experience taught us to quickly understand and deploy appropriate technology within unique and challenging environments. So whether it’s about team efficiency or real time impact measurement, Mogli has your back. We know you have […]

Honduran woman carrying a stack of wood. A text message can change this. Proyecto Mirador Honduras

It’s not just a text message…
Proyecto Mirador

Posted Leave a commentPosted in Clients, Mogli SMS

How Proyecto Mirador Uses Mogli SMS to Promote Clean Cookstoves in Honduras. It’s not just a text message….it’s healthy lungs for women and children. It’s Salesforce.com reaching net-zero carbon emissions. It’s safety for Proyecto Mirador staff members. It’s a 50% reduction in carbon emissions and deforestation. With Mogli SMS, it’s so much more than just a text message. What is Proyecto Mirador? Over 3 billion people around the world, roughly 40% of the world’s population, still cook over an open fire.  The impacts to family health, carbon emissions and deforestation are enormous.  According to the World Health Organization, “4.3 million […]

Man standing at construction site

It’s not just a text message…
Center for Employment Opportunities

Posted Leave a commentPosted in Clients, Mogli SMS

How the Center for Employment Opportunities Uses Mogli SMS and Twilio to Prevent Program Drop Off To Nate Mandel, Program Innovation Analyst at the Center for Employment Opportunities (CEO), it’s not just a text message – it’s “an intervention”.  CEO’s mission is to ‘provide immediate, effective and comprehensive employment services to men and women with recent criminal convictions’.  During the past decade, CEO has utilized its highly structured and supervised programs to place over 25,000 formerly incarcerated individuals into full-time jobs. Brad Dudding, Chief Operating Officer at CEO, recognizes CEO’s strength is in its ability to track participant data and […]