One-to-one SMS & WhatsApp™ conversations in Salesforce®
One-to-one text message conversations
Personal touches offer great value to your customers, like the moments where you take an extra moment, or the check-in when they feel forgotten. When they need a boost, you're there with an incentive or reward. They feel their opinion matters because you ask them for feedback.
While you can always write an ad-hoc WhatsApp or SMS message, Mogli allows you to have one-on-one conversations in a scalable way!
Mogli makes one-to-one messaging scalable
Send or schedule a pre-written template message using merge fields to personalize.
Mogli supports all Standard and Custom Salesforce Objects, Communities and Person Accounts, so your text-messaging workflow is efficient.
All conversations are readily accessible in Mogli's Conversation View directly within Salesforce, so you never have to dig for someone's SMS or WhatsApp history.
Color codes and avatars in Conversation View allow multiple users to text one recipient without confusion, maintaining transparency.
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Popular use cases
Versatility is the name of this one-on-one game.
Financial services: improve client relations with a personalized touch.
Sales: representatives can initiate conversations with prospective clients.
Service and support: chat directly with customers to resolve tickets based on timelines or priority.
Education: Recruiters, admissions counselors, student success teams, and other administrators can easily engage prospective, current and alumni students.
Nonprofits and healthcare: reach those in need in a timely manner.
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